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Privacy Notice

This Privacy Notice (together with our terms of use) governs the use of personal information that you provide to us. In this Privacy Notice, “We” and “Us” means MoonChild. By using our website, www.shopmoonchild.co.uk (the “Website”), you are deemed to have full knowledge of and accept the terms of this Privacy Notice.

1 What we collect

1.1 MoonChild will be known as the “controller” of the personal data you provide to us. You can contact us via email at [email protected].

To provide you with the products or services you request, you may provide us with personal information about you, such as your name, email address, town and postcode, ("personal information").

This may also include location based information provided at the time subscribing to email updates and details of your visits to our site and the resources you access. 

When interacting with our site, data is automatically collected and shared with MoonChild by the technology platforms providing the experience. For example, your web browser or mobile device may share certain data with MoonChild. as those devices interact with MoonChilds website. This data includes: Device IDs, call state, network access, storage information and battery information, cookies, IP addresses, referrer headers, data identifying your web browser and version, and web beacons and tags. It is common that your web browser or mobile device platform will provide additional tools which allow you to control when your device collects or shares particular information.  We encourage you to familiarize yourself with and use the tools available on your devices. 

If you contact us, we may keep a record of that correspondence.

We are committed to protecting your privacy, and will only use your personal information in accordance with data protection law.

2 Why we collect data

2.1 Here at MoonChild we take your privacy seriously. If you choose not to provide key information as requested or prompted, your experience of the website / app features or information sent to you may not be accurate, relevant, efficient or available. We collect your personal data for the following purposes: 
2.1.1 for our legitimate interest in ensuring that content and features on the website / app is presented in the most effective manner for you and your computer;
2.1.2 for our legitimate interest in providing you with information, products or services as requested by you;
2.1.3 carrying out contractual obligations owed to you; 
2.1.4 for our legitimate interest in record keeping;

2.1.5 for our legitimate interest to detect fraud, abuse, illegal use and violations of our Terms and Conditions / Terms of Use and to comply with law and legal requests; and

2.1.6 for our legitimate interest in accounting, auditing and other internal functions such as technical error and service issues.

2.2 You will only receive marketing emails from MoonChild if you have subscribed to our newsletter via our website. If you change your mind and do not want us to contact you in this way you can "opt out" by emailing us at any time at [email protected] inserting “UNSUBSCRIBE” as the subject. You may also unsubscribe by clicking the unsubscribe link which is on the footer of all our marketing emails. 


3 How we will use the information about you
3.1 MoonChild may share your personal information:

3.1.1 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or such other terms as apply to our relationship, or to protect the rights, property, or safety of us, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;

3.1.2 if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the website;

3.1.3 in the event that we sell any business or assets, in which case we may disclose your personal data to the prospective buyer of such business or assets;

3.1.4 if all, or substantially all, of our assets, are acquired by a third party, in which case personal data held by it about our customers may be one of the transferred assets

3.2 We use a variety of professional and technical methods such as encryption and authentication tools to keep your personal information safe. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to these systems. 


4 How long will be keep your information

4.1.1 Your information such as email address, name and postal address is not stored on any device, Your data is stored on the bigcartel platform and MailChimp only.  

4.1.2 The information used for marketing will be kept with us until you notify us that you no longer wish to receive this information. We will remove names, addresses, email addresses, etc. if required and amend information every time it is used and review the relevance of all information every three years.

5 Third Party Integration

5.1 The third parties we use are Stripe and Paypal to process order payments. Which ever payment option you choose, they will store your payment information. MoonChild does not have access to your payment information such as card number, account numbers etc. 

5.2 We measure visitors to our website using Google Analytics. This records what pages you view within our site, how you arrived at our site and some basic information about your computer. All of that information is anonymous – so we don’t know who you are; just that somebody visited our site.

The information we collect from analytics helps us understand what parts of our sites are doing well, how people arrive at our site and so on. Like most websites, we use this information to make our website better.

You can learn more about Google Analytics or opt out if you wish.

6 What are your rights

6.1.1 You have the right to ask us to provide you with access to and rectification or erasure of your personal information.  Providing you this information is free of charge.


6.1.2 You have the right to ask us to provide you with the personal information you have provided to us in an electronic format or to ask us to provide it to a third party.


6.1.4 Where relevant, you have the right to withdraw consent at any time and this means that we cannot process your information provided without your consent.


7 Cookies

7.1 Certain parts of the website use "cookies" to keep track of your visit and to help you navigate between sections. A cookie is a small data file that may be stored on your computer's hard-drive when you visit a website. Cookies can contain information such as your user ID and the pages you have visited.

7.2 We use cookies on the website to enable us to deliver content that is specific to your interests and to give us an idea of which parts of the Website you are visiting and to recognise you when you return to the Website. Our cookies do not read data from your computer's hard-drive or read cookies created by other websites that you have visited. This means that your visit will be tracked, but that to all intents and purposes you remain anonymous.

7.3 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you access the website.

8 Changes to the privacy notice
We reserve the right to alter this Privacy Notice at any time. Such alterations will be posted on the Website by us. It is important that you read any such alterations as and when they are posted on the Website by us.